Case Study:

Bodo.ai Improving the platform usability

I transformed the Bodo.ai platform, making it much easier to navigate and perform tasks related to clusters and workspaces. This led to a substantial 40% improvement in user experience. This achievement was the outcome of in-depth research, creative planning, prototype building, and insightful conversations with users. I took charge of developing new ideas, mapping out the process, crafting detailed blueprints, and designing an appealing interface. I collaborated closely with product leaders, subject matter experts, and software developers to uphold exceptional UX standards. Additionally, I conducted thorough interviews with 7 users, gathering invaluable feedback to further refine and enhance the Bodo.ai platform. 

1.1. Project Overview

The problem

• Limited access to Bodo's options for users. 

• Inadequate competitiveness in the market and low customer satisfaction with the product. 

The goal

To enhance user adoption and retention, the Bodo platform employs a user interface that presents pertinent options for enhancing the user experience, thus bolstering usability and minimizing customer attrition. 

The product

Bodo is a SQL and Python data processing web-based platform, powered by advanced compilers and MPI parallelization technologies. 

Responsibilities

• Conducting interviews, paper and digital wireframing, low and high-fidelity prototyping

• Conducting usability studies

• Iterating on designs

My role

UX designer leading Bodo's platform design

Project duration

16 weeks/ Oct-Jan 2023.

1.2. Competitor Audit

First, I gathered many examples of how other platforms are handling the data analysis process. I discovered several comparable services that matched our user needs and identified their strengths as follows:

1.3. Understanding the users

I performed user interviews and surveys to better understand the users and their requirements. I conducted the evaluation, followed by several usability testing sessions with 5 current users with the help of the product manager and chief engineer. In the end, we identified the key areas for improvement in the platform.

1.6. Usability Testing Insights

• Bring the "Workspaces" menu option to the left bar (similar to Databricks).

• Show the name of the workspace at the top of the page. 

• Adding an option for editing cluster properties in the cluster management and status page.

• Add a confirmation pop-up before deleting the cluster.

• Add an option for receiving notification (by email) for cluster status changes (create, delete, pause, un-pause, and errors).

• Clearly identify the latest version by adding a “last version” tag to the latest build in the version drop-down menu.

• The question mark next to the instance type should be more specific.

• Adding contact support in the menu.

2.1. Mockups 

The status indicator was redesigned as the old indicator (in the picture on the left) looked like a button and caused confusion.

• Adding the "Workspaces" option to the left bar

• Changing the design of status

• Replacing the remove cluster button with a three dots menu

• Adding the name of the workspace to the top of the screen

• Adding Delete, Edit, and Permission as options in the three dots menu

• Adding a confirmation before deleting the Workspace.

• Adding a Permission Setting to the cluster to control user access rights.